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Rental Terms of Use

COVID-19 Virus Precautions

Although there is no evidence that says the COVID-19 virus can be transmitted through clothing, we've still set up processes to minimize the spread of the COVID-19 virus. Here are a few precautions we've put into place. 

  • Packages returned will sit in isolation for an additional 5 days to ensure optimal time for the virus to die
  • Outfit will be put in a dryer at a temperature around 150 Fahrenheit to kill other viruses that are known to cause the flu, etc.
  • Each outfit will go through further steam cleaning to remove odor and other harmful bacteria
  • Hnub & Hli individuals will definitely handle all returns with care to minimize the spread of COVID-19. 

Here's an article that speaks more about the COVID-19 and clothing: https://www.cnbc.com/2020/03/04/coronavirus-rent-the-runway-tells-customers-it-is-cleaning-its-clothes.html

TERMS OF USE

The Rental Program is only for ONLINE Orders. The Rental Program is only available to customers residing in the USA. Currently, the Rental program is only available for the outfits in the "RENT FROM US" section.

IXD Inc DBA Hnub & Hli is a fashion retailer that aims to remember the old and thrive on the new through our creation of Hmong inspired fashion. Hnub & Hli (“IXD Inc”, "Hnub & Hli", “we”, “us”, or “our”) offers a service that gives you access to clothing (“Products”) created by Hnub & Hli and its affiliated designers . The following terms and conditions (the “Terms of Use” or “Terms”) form a binding agreement between you and us, and govern your use of the website located at www.hnub-hli.com (the “Site”), the services offered through the Site, and any orders that you place (collectively, the “Services”).

Please read these terms of use carefully. These Terms of Use include a class action waiver and require binding arbitration on an individual basis to resolve disputes, rather than a jury trial, under the section titled “Dispute Resolution.” By creating an account, ordering a shipment, purchasing products, using the Services, or otherwise indicating your assent to these Terms, you agree to be bound by these Terms of Use and you represent and warrant that (1) you have read, understand, and agree to be bound by these Terms, (2) you are of legal age to form a binding contract with us or have received parental permission if under 18 years old, and (3) you have the authority to enter into the Terms (on behalf of yourself or the entity that you represent). If you do not wish to be bound by these Terms of Use, you may not access or use the Services or order or purchase any Products.

These Terms of Use are subject to occasional revision. We will notify you of any changes to our Terms of Use by posting the new Terms of Use here: www.hnub-hli.com/rental-terms-of-use/ and updating the “Last Updated” date below. At our discretion, we may also notify you of certain changes by sending you an email to the email address associated with your account. You are responsible for providing us with your current e-mail address, which you may do when you create an account, and you may update it by modifying the information when logged in to your Account. For existing users of the Services, any changes to these Terms of Use will be effective thirty (30) calendar days following our posting of the changes on our Services. These changes will be effective immediately for new users of the Services. Continued use of the Services, including purchasing Products from us, following such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Please regularly check www.hnub-hli.com/rental-terms-of-use/ to view the then-current Terms.

TYPES OF USERS

You may simply browse the Site as a visitor or you may create an account (“Account”) to become a client (“Client”). You must be a Client to rent.

SHIPMENTS, RETURNS, AND EXCHANGES

1. Rental Shipments. When you purchase a rental, we will send your selected Products. Available ship dates are determined at our discretion and may vary based on a variety of factors, including without limitation inventory, geography, and automatic shipping preference. You will be able to try them on to see what you like. You can decide to keep all, some, or none of the Products in the shipment, and we will charge you for the items you keep as described in the Payment section (below).

2. Direct Purchases. You may be able to directly purchase the Products instead of a rental. Such purchases shall be referred to herein as “Direct Purchases.” To place an order for a Direct Purchase, you will select "buy" in the purchase option.

3. Data Check. When you send us a request for a rental, our payment processing provider or a third party service provider may attempt to verify your address and check for potential fraud.

4. Sending Back Products after the Rental Period. If you want to send back any of the Products in your rental, simply place them in the same box (or your own box) and mail them back to us at your own expense. The first day of the 15 day rental period will be based on the shipment's arrival date to you, which can be tracked via the USPS package tracking system. If products are not returned within 7 days after the Rental Period, then the Purchase Price will be charged to the credit card.

5. Responsibilities. You will retain title to the Products and risk of loss of the Products will remain with you until we receive the Products and we determine that the Products were returned in good condition, at which point you will be deemed to have rejected the Products and title will return to us. We will assume that you have chosen to keep any Products in the rental that you do not postmark back to us by the end of the Rental Period, and we will charge your Account for those Products any time after the end of the Rental Period. Direct Purchase Exchanges. If you want to return any Products you’ve previously purchased, please consult our returns policy here: www.hnub-hli.com/faq.

6. Rental Exchanges. If you want to exchange any of the Products in your rental (e.g., for a different size), you can request an exchange by emailing us at support@hnub-hli.com. If an exchange is available for a particular Product, you will be given the choice to exchange by paying a flat fee of $20.00 per outfit. An exchange may not be available in all cases. If you elect to receive an exchange, return the original Product in the prepaid return package by the end of the Rental Period. The exchange Product will be sent separately to you. If you fail to return the original Product by the end of the Rental Period or if the original Product is damaged, Hnub & Hli may charge you for both the original Product and the exchange Product. If you receive the exchange Product and wish to return it, you can send it back in the pre-paid return package within three (3) days of your receipt of the exchange Product.

7. Legal Details. Your Rental or Direct Purchase is an offer to purchase the Products. We may accept your offer by processing your Rental Fee payment and shipping you the Products, or by shipping the Direct Purchase. For any reason, we may decline to accept your request for a Rental. If we decline to accept your request for a Rental, we may attempt to notify you at the email address you provided. All Products will be deemed accepted by you upon shipment, and title to and risk of loss passes to you when we provide the Products to a common carrier. Excluding any User Content, we strive to ensure that the information on the Services is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. Products displayed may be out of stock or discontinued, and prices are subject to change. We reserve the right to limit quantities purchased by Clients. We do not guarantee that all Products described on our Services will be available. In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase Products, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our Products. We further reserve the right to cease doing business with customers who violate this policy.

8. Damaged Products. If the original Product is damaged beyond what is deemed as normal wear and tear, Hnub & Hli will charge you the full purchase price of the outfit.

9. Handmade Products. Due to the nature of handmade embroidery, the hand made trims will be changed often and may not look like the image provided. If you'll like to see the product before we mail out the Products, you may message us on Facebook or email us.

10. Refunds. There are no refunds for rentals.

PAYMENT

Prior to shipping you a Rental, we will charge you a non-refundable “Rental Fee” in the amount set forth on the Services. The Rental Fee will be charged to your credit card between the time the order is placed and the time we ship your Rental. After twenty (20) days of receiving your Rental, we request that you send back any Products you don’t want. If you choose to keep Products from your Rental, the Rental Fee will be credited towards the purchase price of those Products. You may pay for any Products from your Rental via credit card or other payment method when available on the Services. If you have a credit in your Account at the time of processing the Rental Fee or paying for Products, the credit will be applied before we charge your credit card or other payment method then available. By submitting your payment information to us, you authorize us to charge your credit card or other payment method then available in accordance with these Terms. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card, PayPal account, or other means of payment to make orders on the Services; however, you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your credit card or other payment method.

NOTICE: VIOLATIONS

We may give notice to you by email, a posting on the Services, or other reasonable means. You must give notice to us in writing via email to support@hnub-hli.com with the subject line “Legal Notice.”

Last updated April 5, 2020

We Serve the Entire Twin Cities Metro Area of Minneapolis and Saint Paul, MN! ....Including the Cities of: Albertville, Andover, Anoka, Apple Valley, Arden Hills, Belle Plaine, Bethel, Blaine, Bloomington, Brooklyn Center, Brooklyn Park, Burnsville, Carver, Cedar, Centerville, Champlin, Chanhassen, Chaska, Circle Pines, Cologne, Columbia Heights, Columbus, Coon Rapids, Corcoran, Credit River Township, Crystal, Dayton, Deephaven, Dellwood, Eagan, East Bethel, Eden Prairie, Edina, Elko, Elk River, Empire Township, Excelsior, Falcon Heights, Farmington, Forest Lake, Forest Lake Township, Fridley, Golden Valley, Greenfield, Greenwood, Ham Lake, Hopkins, Hugo, Independence, Inver Grove Heights, Isanti, Jordan, Lakeville, Lino Lakes, Little Canada, Long Lake, Loretto, Louisville, Mahtomedi, Maple Grove, Maple Plain, Maplewood, Medicine Lake, Medina, Mendota, Mendota Heights, Minneapolis, Minnetonka, Minnetonka Beach, Minnetrista, Mound, Mounds View, Navarre, New Brighton, New Hope, New Market, New Prague, New Scandia, North Oaks, Orono, Osseo, Plymouth, Prior Lake, Ramsey, Richfield, Robbinsdale, Rockford, Rogers, Rosemount, Roseville, Savage, Shakopee, Shoreview Shorewood, Spring Lake, Spring Lake Park, Spring Park, St. Bonifacius, St. Francis, St. Louis Park, St. Paul, Stillwater, Stillwater Township, Sunfish Lake, Tonka Bay, Vadnais Heights, Victoria, Wayzata, West Lakeland, White Bear Lake, White Lake Township, Woodbury, Woodland.